Long week, weekend is almost over, time for another one...
Long week. Short weekend.
This week has been one of the longest this year. And in a long long time. But I have done a lot of things. Chris moved in with me last Sunday. It has been kind of fun living with him actually :) I'm happily surprised. Not that I didn't think that I would like it, but I love living alone and didn't know how I would feel having someone else living in my flat. But it's great :)
On Tuesday, Kamila and I went to the dance show at the Cork Opera House. It was the first time I ever went to something like that, and I was kind of happily surprised as well. Even though the shows were strange. It started with a man behind glass, doing strange moves. Completely naked! For about ten min! The first 5 min, I couldn't really concentrate on anything else but the fact that he was completely naked and that it was just flapping around ;)
But the shows were good and we had a good time.
Wednesday I was at the gym and then played basketball with the guys. It was rough, but awesome! I love it! Then we had a fight with the badminton guy who booked the hall after us, he kind of threw us out even though they only used half of it and we could have continued to play. I was quite upset but anyway.
Thursday. The worst day in a long long long time.
Around 10.30 I get a call from a tier1 tech agent. He has a customer who wants to speak with us. I advised him that I could take over the customer but asked if he first could inform the customer that it would make no difference, I wouldn't be able to give him what he requested.
The agent refused. He told me that it wasn't his job to do my job. We discussed for 12 min, while the customer was on hold, and in the end we were both almost screaming at each other. He was a complete idiot. What shocked me the most was when he told me that his job wasn't to make it easy for me, it was to make it difficult for me! I thought I hallucinated!
In the end he transferred the customer and I dealt with the case but then I sent a feedback to his manager, something that I'm sure that he did to me as well. I had spoken to Shane though and explained everything.
Later that afternoon, the agents manager came over and asked if he could talk to me. He apologized several times and apparently he had been listening in to the call and heard the end of it. And also, he had taken over the call from the agent and was the one who thanked me before transferring the customer (something that I had reacted on since the agent had been so unfriendly) but I had been so upset so I didn't actually hear a difference.
He promised that he was gonna speak with the agent and have a serious talk with him.
It took me almost 24 hours to calm down completely from that call. I haven't been this angry, upset or frustrated for many many years. If the guy had been sitting close to me, I would have gone over and smacked him in the face!
This case is apparently something that everybody in CR know of now. It's legendary! ;) And he is probably hated forever by all CR advisors...
Friday came anyway. Busy!
First I went home to Melinda after work and played wii with her, it was awesome to get rid of some anger while doing swordplay and I realized that I miss golf a lot and am thinking about starting again.
Stress home to get ready since Ewa had a birthday thing at Suaz. Went there, looked awesome! ;)
We continued to Bodega's. I had promised myself not to get drunk since I was gonna play basketball on Sunday, but I felt when I got out that I needed to after this week.
Had a great time! When Kamila went home, I went to the bar to order a drink and ended up talking to a few Irish guys, who apparently play for Neptune which is supposed to be one of the best basketball teams in Ireland. And they told me that the best womens team is in Glanmire, which is just around the corner!! I'm gonna check that out.
One of the guys were incredibly good-looking. He was married (of course) but we had a great time. I left Bodega's when they closed and wasn't that drunk :) started talking to one of the security guys at the door. Nice Irish guy. Think his name was Connor or something like that. We talked a lot even though he was supposed to make sure that everybody got out. And he then gave me a lot of free entrance cards to Bodega's. I think I will use them and go and see him again. He seemed nice, maybe next time I wont get drunk when I'm there so I can have a normal conversation with him... :)
Anywho, I was just about to go home, then the French guys came and suddenly I was on my way to an after party. But people dropped off and when we got to where the guy lived, we were 6 guys and me. I stayed for just half an hour or so, thought it was best to leave before they all got too drunk. I took a taxi home and then I woke up Saturday with a hangover...
Yey, no basketball for me. I've played WOW and watched movies. And eaten pizza.
On Monday, hopefully I'll get a reply if I get the ER position or not. We'll see.
Anywho, I rock!
Cheers!
This week has been one of the longest this year. And in a long long time. But I have done a lot of things. Chris moved in with me last Sunday. It has been kind of fun living with him actually :) I'm happily surprised. Not that I didn't think that I would like it, but I love living alone and didn't know how I would feel having someone else living in my flat. But it's great :)
On Tuesday, Kamila and I went to the dance show at the Cork Opera House. It was the first time I ever went to something like that, and I was kind of happily surprised as well. Even though the shows were strange. It started with a man behind glass, doing strange moves. Completely naked! For about ten min! The first 5 min, I couldn't really concentrate on anything else but the fact that he was completely naked and that it was just flapping around ;)
But the shows were good and we had a good time.
Wednesday I was at the gym and then played basketball with the guys. It was rough, but awesome! I love it! Then we had a fight with the badminton guy who booked the hall after us, he kind of threw us out even though they only used half of it and we could have continued to play. I was quite upset but anyway.
Thursday. The worst day in a long long long time.
Around 10.30 I get a call from a tier1 tech agent. He has a customer who wants to speak with us. I advised him that I could take over the customer but asked if he first could inform the customer that it would make no difference, I wouldn't be able to give him what he requested.
The agent refused. He told me that it wasn't his job to do my job. We discussed for 12 min, while the customer was on hold, and in the end we were both almost screaming at each other. He was a complete idiot. What shocked me the most was when he told me that his job wasn't to make it easy for me, it was to make it difficult for me! I thought I hallucinated!
In the end he transferred the customer and I dealt with the case but then I sent a feedback to his manager, something that I'm sure that he did to me as well. I had spoken to Shane though and explained everything.
Later that afternoon, the agents manager came over and asked if he could talk to me. He apologized several times and apparently he had been listening in to the call and heard the end of it. And also, he had taken over the call from the agent and was the one who thanked me before transferring the customer (something that I had reacted on since the agent had been so unfriendly) but I had been so upset so I didn't actually hear a difference.
He promised that he was gonna speak with the agent and have a serious talk with him.
It took me almost 24 hours to calm down completely from that call. I haven't been this angry, upset or frustrated for many many years. If the guy had been sitting close to me, I would have gone over and smacked him in the face!
This case is apparently something that everybody in CR know of now. It's legendary! ;) And he is probably hated forever by all CR advisors...
Friday came anyway. Busy!
First I went home to Melinda after work and played wii with her, it was awesome to get rid of some anger while doing swordplay and I realized that I miss golf a lot and am thinking about starting again.
Stress home to get ready since Ewa had a birthday thing at Suaz. Went there, looked awesome! ;)
We continued to Bodega's. I had promised myself not to get drunk since I was gonna play basketball on Sunday, but I felt when I got out that I needed to after this week.
Had a great time! When Kamila went home, I went to the bar to order a drink and ended up talking to a few Irish guys, who apparently play for Neptune which is supposed to be one of the best basketball teams in Ireland. And they told me that the best womens team is in Glanmire, which is just around the corner!! I'm gonna check that out.
One of the guys were incredibly good-looking. He was married (of course) but we had a great time. I left Bodega's when they closed and wasn't that drunk :) started talking to one of the security guys at the door. Nice Irish guy. Think his name was Connor or something like that. We talked a lot even though he was supposed to make sure that everybody got out. And he then gave me a lot of free entrance cards to Bodega's. I think I will use them and go and see him again. He seemed nice, maybe next time I wont get drunk when I'm there so I can have a normal conversation with him... :)
Anywho, I was just about to go home, then the French guys came and suddenly I was on my way to an after party. But people dropped off and when we got to where the guy lived, we were 6 guys and me. I stayed for just half an hour or so, thought it was best to leave before they all got too drunk. I took a taxi home and then I woke up Saturday with a hangover...
Yey, no basketball for me. I've played WOW and watched movies. And eaten pizza.
On Monday, hopefully I'll get a reply if I get the ER position or not. We'll see.
Anywho, I rock!
Cheers!
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