Csat is what I am living for
I am so stressed. I don't know what to do. I am sitting at work, looking at all my open cases, and thinking about the horrible job I am doing.
And then I received this email from our Area Manager today. She had read the comments from one of the surveys that I had received and she wanted to compliment me for my job. One of my customer said in the comments "You have a gem in your company. Her name is Erika von Gegerfelt. Give her an employee of the month award or a raise! Absolutely the best customer service I have ever experienced"
And even though I am stressed to death, I felt that I have done my job there. That felt good. And I have another customer that was really happy with my service today. This great Australian guy whom I have helped for the last 2 weeks. Great guy. It is quite sad to say goodbye to them sometimes. I spend hours on trying to solve their problems and some of them understand that, most of them don't. And it is when you receive comments like this, that you appreciate your job.
But I am stressed to death. I am so stressed that I don't even have time for lunch, I come in early and stay over to just fix with my cases. It shouldn't be like that. But on Wednesday I am having a meeting with my Manager and I am gonna discuss this to see how we are gonna solve it.
Now. I am going to bed. Need to get some rest. Last night I dreamt that someone tried to kill me, wasn't very pleasant...
Oohh. I made a new friend by the way =D Matteo. Another Italian guy, but he is working in the technical department. Funny guy. Italian people, they are great!
And then I received this email from our Area Manager today. She had read the comments from one of the surveys that I had received and she wanted to compliment me for my job. One of my customer said in the comments "You have a gem in your company. Her name is Erika von Gegerfelt. Give her an employee of the month award or a raise! Absolutely the best customer service I have ever experienced"
And even though I am stressed to death, I felt that I have done my job there. That felt good. And I have another customer that was really happy with my service today. This great Australian guy whom I have helped for the last 2 weeks. Great guy. It is quite sad to say goodbye to them sometimes. I spend hours on trying to solve their problems and some of them understand that, most of them don't. And it is when you receive comments like this, that you appreciate your job.
But I am stressed to death. I am so stressed that I don't even have time for lunch, I come in early and stay over to just fix with my cases. It shouldn't be like that. But on Wednesday I am having a meeting with my Manager and I am gonna discuss this to see how we are gonna solve it.
Now. I am going to bed. Need to get some rest. Last night I dreamt that someone tried to kill me, wasn't very pleasant...
Oohh. I made a new friend by the way =D Matteo. Another Italian guy, but he is working in the technical department. Funny guy. Italian people, they are great!
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